Privacy Policy

This Privacy Policy explains how DeepNav Experiences Private Limited, operating under the brand GydeXP, collects, uses, discloses, stores, transfers and protects personal data through its product Markoni.

Markoni is an AI workforce platform for hospitality, travel and experiences operators. It helps hotels, resorts, villas, hostels, serviced apartments, homestays, boutique stays, retreats, short-term rentals, travel companies, experiences companies and multi-property hospitality groups manage guest communication, reservations, service requests, upsells, outbound campaigns and repeat guest journeys across channels such as voice, WhatsApp, email, web chat and connected property or operations systems.

This Privacy Policy applies when you:

Visit markoni.ai, gydexp.com or any related Markoni or GydeXP website.
Use our hidden revenue calculator, demo pages, forms, prototypes or interactive tools.
Request a demo, pilot, proposal, audit or commercial discussion.
Communicate with us by email, phone, WhatsApp, form submission or any other channel.
Use Markoni as a hospitality operator, travel operator, experiences operator, property owner, manager, staff member or business customer.
Interact with a property, travel business or experiences business through Markoni as a guest, traveler, booker, participant or end user.
Access any dashboard, workflow, integration, communication channel or related service operated by Markoni.

By using our websites or Services, you acknowledge that you have read this Privacy Policy.

1. Definitions

For clarity, the following terms are used in this Privacy Policy.

Markoni, GydeXP, we, us or our means DeepNav Experiences Private Limited and its products, websites, services and related brands, including Markoni.

Services means our websites, calculators, dashboards, AI agents, communication systems, integrations, demos, software, workflows, APIs, analytics, support tools, documentation and related services.

Customer means a hospitality operator, travel operator, experiences operator, hotel, resort, villa operator, hostel, serviced apartment operator, homestay, boutique stay, retreat, short-term rental operator, property management company, multi-property group, business or organization that uses or evaluates Markoni.

Property means a hotel, resort, villa, hostel, serviced apartment, homestay, boutique stay, retreat, short-term rental, venue, accommodation unit, activity provider or any other hospitality, travel or experiences operation using or evaluating Markoni.

Guest means an individual traveler, booker, stay guest, prospective guest, event participant, experience participant, customer or end user who communicates with or transacts with a Customer through Markoni.

Property staff means owners, managers, reservation teams, front desk teams, concierge teams, operations teams, housekeeping teams, F&B teams, sales teams, revenue teams, support teams, travel desk teams, guides, vendors, contractors or other personnel working with a Customer.

Personal data means information that identifies or can reasonably identify an individual, directly or indirectly.

Processing means collecting, storing, using, sharing, analyzing, transmitting, deleting or otherwise handling personal data.

2. Who we are

DeepNav Experiences Private Limited

Product: Markoni by GydeXP

Email: contact@gydexp.com

Address: Site 128 Kno 340/302/128, 2nd Floor, Tharabanahalli, Bettahalsur, Bangalore North, Karnataka, 562157

For privacy-related requests, complaints or data questions, please contact contact@gydexp.com.

3. Scope of this Privacy Policy

This Privacy Policy covers our public websites, product pages, calculators, lead forms, demo flows, dashboards, AI workflows, integrations, communications and related services.

It does not replace any signed customer agreement, data processing agreement, order form, pilot agreement or enterprise contract. If a signed agreement contains additional or different privacy terms, that signed agreement will apply to the extent of any conflict for the relevant customer deployment.

Third-party platforms connected to Markoni may have their own privacy policies. Those platforms may include PMS systems, channel managers, booking engines, WhatsApp Business providers, telephony providers, email providers, payment providers, AI providers, analytics providers, CRM systems, staff task tools and other operational software. We are not responsible for independent practices of third-party services that are not controlled by us.

4. Our role in processing personal data

Our legal role depends on the context.

4.1 Website visitors, demo prospects and business contacts

When you visit our website, request a demo, use the calculator, submit a form, download a resource or communicate with us directly, DeepNav Experiences Private Limited generally decides why and how that data is processed. In this context, we act as the relevant controller, data fiduciary or equivalent decision-making role under applicable data protection law.

4.2 Guest and property operations data processed for Customers

When a Customer uses Markoni to communicate with Guests, manage bookings, coordinate service requests, run outbound campaigns or process guest-related workflows, the Customer generally determines why the Guest or property operations data is processed. In that context, the Customer is typically the primary controller or data fiduciary, and Markoni acts as a processor, data processor, service provider or technology vendor processing data on the Customer's behalf.

4.3 Customer responsibility

Customers are responsible for:

Informing Guests, property staff and other relevant individuals where required.
Obtaining consent where required.
Ensuring that they have lawful rights to provide Guest, staff, booking, travel, experience and operational data to Markoni.
Keeping their own privacy notices accurate.
Ensuring that their configuration and use of Markoni complies with applicable privacy, telecom, marketing, consumer protection, travel, hospitality and payment laws.

5. Personal data we collect

We collect different categories of personal data depending on how you interact with us.

5.1 Website and browsing data

When you visit our websites, we may collect:

IP address.
Browser type.
Device type.
Operating system.
Pages visited.
Time spent on pages.
Referring website.
Clicks and interactions.
Form starts and form submissions.
Cookie and analytics identifiers.
General location inferred from IP address.
Error logs and performance data.
Security logs and abuse-prevention signals.

We use this data to operate the website, understand usage, prevent abuse, improve user experience and measure conversion from content, calculators and demo flows.

5.2 Demo, contact and sales inquiry data

When you submit a form, request a demo with the founder, contact us or request a proposal, we may collect:

Full name.
Work email.
Phone number.
WhatsApp number.
Company, property or organization name.
Role or designation.
City, country or operating region.
Number of properties, units, rooms, keys, beds or experiences.
Property type or business type.
Current PMS, channel manager, booking system, CRM, booking engine, guest communication stack or operations stack.
Monthly inquiry volume.
Main pain points.
Preferred demo time.
Any message, notes, documents, screenshots or attachments you submit.

We use this data to respond to your inquiry, qualify fit, prepare demos, build proposals, understand your operational context and discuss whether Markoni is suitable for your business.

5.3 Hidden revenue calculator data

When you use the hidden revenue calculator or similar diagnostic tools, we may collect:

Number of rooms, units, beds, keys, villas or inventory units.
Average occupancy.
Average daily rate, average booking value or equivalent commercial metric.
Average length of stay or booking duration.
Monthly calls, WhatsApp inquiries, email inquiries, web inquiries or other direct inquiry volume.
Missed inquiry rate.
Qualified inquiry rate.
Close rate assumptions.
OTA share, marketplace share or third-party distribution share.
OTA or channel commission.
Current and target upsell attach rates.
Average upsell value.
Low-occupancy inventory or soft-date assumptions.
Outbound recovery assumptions.
Current and target repeat guest rates.
Reservation desk, guest communication or operations staffing spend.
Estimated Markoni cost assumptions.
Calculator result values.
Contact details if you submit them.

Calculator data may be used to generate estimates, improve the calculator, personalize follow-up, understand market-level patterns and develop product insights. Calculator results are modeled estimates and are not guaranteed outcomes.

5.4 Customer onboarding and configuration data

When a Customer evaluates, configures or uses Markoni, we may collect:

Legal entity name.
Brand name.
Property name.
GST, tax or billing information where applicable.
Property address and operating region.
Property type or business type.
Number of rooms, keys, units, beds, villas, venues, activities or experiences.
Room, unit, activity, package or experience categories.
Rates, price rules, availability rules and restrictions.
Cancellation, refund, deposit, check-in, check-out and guest policies.
Amenities, services, packages, F&B menus, spa menus, transport offerings, guide offerings, event offerings, venue information, add-ons and upsells.
Staff names, roles, emails, phone numbers and department information.
Property SOPs, escalation rules and operational playbooks.
Approved greetings, tone of voice and brand rules.
Knowledge base documents.
PMS, channel manager, CRM, booking system, WhatsApp, email, telephony and payment configuration.
Integration credentials, tokens, API keys or access instructions where required and authorized.

We use this data to configure Markoni for the Customer's property, workflows, channels and operating model.

5.5 Guest communication and booking data

When a Guest communicates with a Customer through Markoni, we may process:

Guest name.
Phone number.
WhatsApp number.
Email address.
Booking ID, inquiry ID, lead ID or reservation ID.
Stay dates, booking dates, travel dates or experience dates.
Number of guests, participants or travelers.
Room, unit, package, activity, experience or venue category.
Booking source.
Booking status.
Payment link status.
Guest preferences.
Special requests.
Conversation history.
Voice transcripts.
Call metadata.
WhatsApp message metadata.
Email content and metadata.
Web chat content and metadata.
Service request details.
Room service, F&B, housekeeping, concierge, transport, guide, experience, maintenance, complaint or escalation details.
Review, feedback or rebooking interest.
Loyalty, repeat-stay or repeat-booking data where configured.

We process this data to help Customers respond to inquiries, create or update bookings, coordinate requests, send updates, escalate cases and improve guest experience.

5.6 Staff and operational data

For property staff, managers and authorized users, we may process:

Name.
Email address.
Phone number.
Role.
Department.
User permissions.
Login activity.
Assigned tasks.
Task status.
Escalation history.
Internal notes.
Support requests.
Audit logs.
Usage activity inside dashboards.

We use this data to operate dashboards, manage assignments, support escalations, maintain accountability and support Customers.

5.7 Payment and billing data

We may collect:

Customer billing name.
Billing email.
Billing address.
GST, tax or invoicing details.
Subscription plan or commercial package.
Invoice history.
Payment status.
Payment link status.
Transaction reference IDs.

Payments may be processed through third-party payment providers, including Razorpay, or other providers selected for a specific market.

We do not intend to store full card numbers or sensitive payment credentials on Markoni systems. Payment providers process payment details according to their own terms and security practices.

5.8 Support, security and compliance data

When you contact us for support, security, privacy, compliance or legal matters, we may process:

Contact details.
Support ticket content.
Screenshots or attachments.
Product logs.
Error reports.
Security event details.
Vendor review information.
Data request records.
Incident investigation records.
Legal notices or correspondence.

We use this data to respond to requests, troubleshoot issues, maintain security, support compliance and protect rights.

6. Sources of personal data

We may collect personal data directly from you, from Customers, from Guests, from property staff, from connected systems, from authorized integrations, from forms, from website usage, from communications, from service providers and from publicly available business sources.

For Guest data processed through Markoni, the primary source is often the Customer or the Guest's communication with the Customer.

7. How we use personal data

We use personal data for the purposes described below.

7.1 Website operation

We use website data to:

Load and display websites.
Maintain website security.
Analyze usage patterns.
Improve performance.
Fix errors.
Prevent abuse, spam, fraud and unauthorized access.
Understand which content and calls to action are useful.

7.2 Sales, demos and customer relationship management

We use business contact data to:

Respond to demo requests.
Contact prospects.
Prepare relevant demos.
Send product information.
Understand buyer needs.
Follow up on calculator results.
Build proposals.
Manage customer relationships.
Improve our sales process.

7.3 Delivery of Markoni services

We use Customer, property, staff and Guest data to:

Configure property-specific AI co-workers.
Answer Guest calls, messages and emails.
Handle booking inquiries.
Check availability and rates.
Create or update bookings where enabled.
Send payment links.
Send confirmations and reminders.
Coordinate service requests.
Route tasks to property teams.
Escalate uncertain or sensitive conversations.
Run outbound campaigns where authorized.
Send review, feedback and repeat-booking messages where authorized.
Maintain dashboards, reports and audit logs.
Provide customer support.

7.4 Product quality and reliability

We may use operational data, aggregated data or de-identified data to:

Improve AI response quality.
Identify broken workflows.
Improve conversation routing.
Improve calculator assumptions.
Monitor response times.
Monitor model and tool performance.
Improve onboarding.
Build new product features.
Improve security and reliability.

We do not use Guest data to train public AI models.

7.5 Security and abuse prevention

We use data to:

Authenticate users.
Detect suspicious activity.
Monitor rate limits.
Investigate incidents.
Prevent unauthorized access.
Enforce security controls.
Maintain logs.
Protect Customers, Guests, property staff, our systems and third parties.

7.6 Legal, compliance and business operations

We may use data to:

Comply with legal obligations.
Respond to lawful requests.
Maintain business records.
Enforce contracts.
Protect rights.
Resolve disputes.
Support audits, compliance, financing, diligence and corporate transactions.

8. How Markoni uses AI

Markoni uses AI systems to assist with hospitality, travel and experiences workflows.

Depending on configuration, AI may:

Answer Guest inquiries.
Understand Guest intent.
Retrieve approved property information.
Check availability, rates or policies through configured tools.
Draft Guest responses.
Route service requests.
Generate conversation summaries.
Recommend escalation.
Trigger workflows.
Assist property staff.

Our intended AI safeguards include:

Property-specific knowledge bases.
Approved SOPs and policies.
Tool-based checks where integrated.
Confidence thresholds.
Human handoff.
Conversation logs.
Avoiding unsupported pricing, policy or availability claims.
Escalation when information is missing or uncertain.

AI systems can still make mistakes. Customers are responsible for configuring, supervising and reviewing AI workflows appropriate to their property, risk tolerance and legal obligations.

9. Legal basis and lawful purposes

Depending on applicable law, we process personal data based on one or more of the following:

Consent.
Performance of a contract.
Steps taken before entering into a contract.
Legitimate business interests.
Compliance with legal obligations.
Protection of systems and security.
Processing requested by a Customer or Guest.
Lawful purposes recognized under applicable data protection law.

For Guest data processed on behalf of a Customer, the Customer is generally responsible for determining the lawful basis or lawful purpose for processing.

10. Communications and marketing

If you submit your business contact information, we may send you product updates, demo follow-ups, event invitations, calculator follow-ups or relevant business communications.

You can opt out of non-essential marketing communications by contacting contact@gydexp.com.

We may still send transactional, security, legal, service or account-related communications where necessary.

If a Customer uses Markoni to send outbound campaigns, rebooking messages, offers, reminders or marketing communications to Guests, the Customer is responsible for obtaining any required consent and honoring opt-outs.

We do not sell personal data.

We may share personal data with the following categories of recipients.

11.1 Customers and properties

If a Guest communicates with a Customer through Markoni, we share relevant Guest communication, booking, request and workflow data with that Customer.

11.2 Service providers and vendors

We may share data with trusted service providers that help us operate Markoni, including:

Cloud hosting providers.
Database providers.
Storage providers.
Voice and telephony providers.
WhatsApp and messaging providers.
Email providers.
AI model providers.
Speech-to-text providers.
Text-to-speech providers.
Payment providers, including Razorpay.
Analytics providers.
Error monitoring providers.
CRM and support tools.
Security and compliance tools.
Professional advisors.

These providers are expected to process data only for authorized purposes and subject to appropriate safeguards.

11.3 Legal and compliance purposes

We may disclose data if required to:

Comply with law.
Respond to valid legal process.
Protect rights, safety or property.
Investigate fraud, abuse or security incidents.
Enforce contracts.
Cooperate with regulators or authorities where legally required.

11.4 Corporate transactions

If we are involved in a merger, acquisition, financing, restructuring, investment, sale of assets or similar transaction, data may be transferred or disclosed as part of that transaction, subject to appropriate safeguards.

12. Third-party platforms

Markoni may connect with third-party platforms chosen by us or by a Customer. These may include PMS systems, booking systems, channel managers, marketplaces, OTA systems, CRM tools, WhatsApp Business providers, telephony providers, email providers, payment processors, analytics tools, AI providers, speech providers, staff tools and property operations software.

Use of third-party platforms may be governed by their own privacy policies and terms. We are not responsible for independent practices of third-party services that are not controlled by us.

13. International data transfers

We may process, store or transfer data in India and other countries where our vendors, infrastructure or service providers operate.

Where required, we use contractual, technical and organizational safeguards intended to protect data during cross-border processing.

Customers operating in regulated jurisdictions should contact us for deployment-specific data handling details.

14. Cookies and tracking technologies

Our websites may use cookies, pixels, local storage and similar technologies.

These may be used for:

Essential website functionality.
Website analytics.
Performance measurement.
Form completion tracking.
Conversion tracking.
Security and abuse prevention.
User preference storage.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

When we deploy non-essential tracking technologies in jurisdictions that require consent, we may provide a cookie banner or preference mechanism.

15. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law, contract, security needs or legitimate business purposes.

Indicative retention categories include:

Website analytics: retained according to analytics tool configuration.
Demo and sales inquiries: retained while the relationship is active and for a reasonable period after.
Calculator submissions: retained for follow-up, analytics and product improvement unless deletion is requested.
Customer account data: retained during the customer relationship and for a reasonable period after termination.
Guest conversation data: retained according to Customer configuration, contractual terms, operational needs and legal requirements.
Security logs: retained for security monitoring and incident investigation.
Billing and tax records: retained as required by law.
Legal and dispute records: retained as necessary to protect rights and comply with obligations.

When data is no longer required, we delete, anonymize or securely archive it.

16. Security safeguards

We use technical and organizational measures designed to protect personal data.

These may include:

HTTPS/TLS encryption in transit.
Encryption at rest where supported by infrastructure.
Role-based access controls.
Authentication controls.
Scoped API keys.
Session controls.
Access restriction for internal users.
Webhook validation where applicable.
Rate limiting.
Logging and monitoring.
Vendor review.
Human escalation for uncertain workflows.
Secure secret handling practices.
Incident response procedures.
Security awareness practices as our team scales.

No system is perfectly secure. We continuously improve our security posture as the product matures.

17. Your rights

Depending on applicable law and your relationship with us, you may have rights to:

Access personal data.
Correct inaccurate data.
Request deletion or erasure.
Withdraw consent.
Object to or restrict certain processing.
Request information about processing.
Request grievance redressal.
Nominate another person to exercise rights where applicable.
Lodge a complaint with the relevant authority where available.

To make a request, email contact@gydexp.com.

If your request relates to Guest data processed for a Customer, we may redirect or coordinate your request with that Customer.

We may need to verify your identity before processing your request.

18. Guest requests routed through Customers

If you are a Guest and your data was processed through Markoni because you communicated with a Customer, the relevant Customer may be the primary decision-maker for that data.

In such cases:

We may forward your request to the Customer.
We may ask you to contact the Customer directly.
We may assist the Customer in fulfilling your request.
We may retain certain records if required for security, legal or operational purposes.

19. Children and minors

Markoni is not directed to children.

However, hospitality, travel and experiences bookings may involve children or minors. If a Customer provides or processes children's data through Markoni, the Customer is responsible for ensuring that it has the required lawful basis, parental consent, guardian authorization or other permission under applicable law.

We do not knowingly collect children's data directly through our websites for marketing purposes.

20. Data accuracy

Customers are responsible for keeping property policies, room or inventory information, rates, availability, staff information, Guest communications and other operational data accurate.

Markoni's AI outputs may depend on the accuracy of the data provided by Customers and connected systems.

21. Third-party links

Our websites may link to third-party websites, resources or services. We do not control and are not responsible for their privacy practices, content or security.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new Last updated date.

Material changes may be communicated through the website, email, dashboard notice or other appropriate means.

23. Contact us

For privacy questions, data requests, correction requests, deletion requests, complaints or any other privacy-related matter, contact us at: