Contact Markoni

Primary contact

The fastest way to reach a human at Markoni is by email. Replies usually land within one business day, often the same day.

General inquiries: contact@gydexp.com
Direct line to the founder: aakarshan@gydexp.com

Demo with founder

Hospitality, travel, and experiences operators evaluating Markoni — hotels, resorts, villas, hostels, serviced apartments, homestays, retreats, multi-property groups — book a 30-minute working session with the founding team.

You will leave with: a property-specific hidden-revenue estimate, a 14-day pilot scope, and a candid view of whether Markoni is the right fit for your operation.

Pick a time at ro.am/gydexpceo — the calendar shows live availability.

Sales and pilots

For pilots, multi-property rollouts, regional partnerships, and commercial scoping, write to contact@gydexp.com with your company name, role, number of properties, and the channels you currently run guest communication on (voice, WhatsApp, email, OTA).

We respond to qualified inbound within one business day with next steps, including whether to start with the calculator, the audit, or directly with a scoping call.

Customer support

If you are a Markoni customer and need help with the product, follow your tenant's in-app escalation path or email contact@gydexp.com with your property name and a description of the issue.

Severity-aligned response targets are documented on the Support & Availability page. P1 incidents have a one-hour 24/7 response window.

Security and compliance

For vulnerability disclosures, security questions from procurement, customer security reviews, audit evidence requests, ISO 27001 certificate copies, and SOC 2 Type II report access requests, email contact@gydexp.com with the subject line Security review.

Our current posture, controls, and audit roadmap are summarized on the Security & Trust page.

Privacy and data requests

Data subject requests under the GDPR (EU/UK) or DPDP Act 2023 (India) — including access, rectification, erasure, portability, restriction, objection, and consent withdrawal — should be sent to contact@gydexp.com with the subject line Data request.

The grievance officer for India DPDP Act inquiries is reachable at the same address. We acknowledge requests within 72 hours and resolve within the statutory timeframe.

Full processing details are documented in the Privacy Policy and Data Processing Addendum.

Partnerships and integrations

Hospitality groups, PMS vendors, channel managers, payment processors, telephony providers, OTA partners, and AI infrastructure partners interested in joint go-to-market or technical integrations: contact@gydexp.com with the subject line Partnership.

Press and media

For interviews with the founders, product photography, executive headshots, the GydeXP origin story, and on-the-record commentary on AI in hospitality: contact@gydexp.com with the subject line Press.

We typically respond to press inquiries within one business day. Embargo-sensitive briefings can be arranged via Calendly.

Legal notices

Service of process, regulatory correspondence, and other formal legal notices should be addressed to the registered office of the legal entity below, with a duplicate copy sent to contact@gydexp.com.

Response expectations

General inquiries — within one business day.
Pilot scoping calls — calendar availability is real-time at ro.am/gydexpceo.
Customer support — per the SLA on the Support page; P1 within one hour, 24/7.
Security reviews — within two business days for the first response.
Data subject requests — acknowledged within 72 hours, resolved within statutory timeframes.